Private Label Manufacturing Terms and Conditions
All products that are presented on olpr. official website are considered to be of company design and do not require design fee before ordering.
Discounts are available for bulk orders of the same product starting from 10 items.
Percentage deducted from the normal selling price depends on the quantity ordered and product features, as well as individual points as personalization.
We are capable of customizing existing products listed on our website or create new products to meet the specifications provided by the customer.
All situations that require custom designs are subject to an upcharge: before any order, we are free to charge a design fee for custom product development.
Custom design items will need special pricing based on quantity and features. Final pricing can be provided only after product development stage.
Every custom product design fee and production price is different and depends on the product features and selected materials.
One sample of the custom design item is included in the design fee, all the following samples requested by the customer can be ordered for an extra charge.
Packaging and Shipping
Standard packaging is included in the price and depends on the item purchased.
The client should instruct when placing the order that individual item wrap is mandatory. If the client requires specific packaging, they will be charged accordingly.
Production time mainly depends on the product features and quantity ordered and is agreed with each customer individually.
Average time for the production of olpr. design items takes from 5 business days + from 10 business days for customized works + shipping.
Claim and Return Policy
Should the item received fail your expectations in any way, please let us know within the first 48 hours after reception.
Upon confirmation of any defect, we compromise to replace the defective part/piece, within a period agreed with the client. The defective part/piece must be received by us in its original condition before any replacement can be sent.
Custom, customized, personalized and special design items cannot be returned unless there is a quality drawback. Leather discoloration, scars or marks are not considered to be a quality drawback. Please, refer to Warranty and Desclaimer section below.
Warranty and Disclaimer
Due to the handmade nature of the leather used for production, it will be subject to some color variation and natural scars and markings. Variations in color and natural marks are inherent in leather and considered to be part of the natural beauty of the material.
The color of the item in the photo provided as an example can be different from its real color. The settings of your monitor and the batch of leather may predetermine this characteristic. While we will make every effort to match color, no guarantee can be made of an exact match.
There are no warranties along with our products. We cannot offer a warranty for the adapters, paper refills, pens, zippers, hardware since we are not the manufacturers. When issues arise, olpr. reserves the right to determine whether a replacement or repair is most appropriate.